Dealing with Difficult People at Work
Difficult people come in many stripes. They are found at home, in public and the workplace. They may be complainers, cranky, aggressive, subtle snipers, silent and/or behave irrationally. Some are supremely unaware of the adverse impact they have on those around them, while others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, conflict and worst of all, stress.
To deal with difficult people effectively, you need to be able to control what you can and eliminate what you can’t. Why not equip yourself with the skills to deal with them?
In this half-day workshop, learn some tips and techniques on dealing with difficult people in the workplace.
Anyone who has encountered a difficult employee, customer or co-worker will benefit from this session. Learn to identify and understand the different types of personalities, their traits, their triggers and their modes of communication. Come away understanding different behaviours and handling personalities that are challenging. Share your experience and learn from others. Eliminate negativity from your workplace.
Who Should Attend this Workshop
- Length: 1/2 day
- Individual Price: $65.00
- Groups of 6+: Contact us For Rates & In-House Options
CANCELLATION POLICY: Cancellations received less than 5 business days prior to a course start date will not be refunded. Workplace Safety Group reserves the right to cancel or reschedule a training session. A $25.00 Administration Fee will apply to all cancellations.